Shit happens. When you serve that many people, it's amazing more stuff doesn't end up in food. It shouldn't ever happen, but occasionally, it will. They should step up, apologize, and pay her expenses. And that should be all that's expected of them! It looks like an accident. I don't think they deserve to be raked over the coals for this. Mgmt may be keeping quiet until they get to the bottom of this, for legal reasons. Who knows what the family might do, and what kind of spin the media is putting on this.