external hard drive MUST READ

claycity

New Member
Joined
Nov 16, 2008
Location
clay city ky but in Japan
Ok sorry but you must read this from the bottom up cause it was coped from my email
ok my External 750 gig hard drive stop working on me. Its still under warranty so i sent it in to get my stuff recovered off of it and this is the emails traffic from the whole mess. If you have one make sure you are making copys of your stuff onto disk cause the warranty doesn't cover for lost stuff.
Them :flipoff2: :flipoff2::poop::fuck-you:
Good Morning Greg,
Per your email to Marie, you are correct that we do need a physical address to ship either Federal Express or UPS. If you can provide me with a physical ship to address, I will go ahead and ship UPS ground at our expense.
Looking forward to receiving this information from you.
Regards,
-----Original Message-----
me
No I don't have UPS FedEx so ship it back, but now I guess your going to
tell me you don't ship to APO
Them
-----Original Message-----
Good Morning,
Thank you for your response regarding your declining of the quote.
We would be happy to ship the drive back to you.
Do you have a UPS or FedEx account that we can use for delivery?
If not, we can ship it via UPS Express for $40.00 or Standard for $20.00.
I can e-mail an invoice which can be paid online.
Looking forward to hearing from you.
-----Original Message-----
Me
yes just send it back to me. Ill send it back at a later date
--------------------------------------------------
Them
> Good Afternoon,
>
> I tried to call you but was told that you are in Japan. I am really
> sorry that your drive failed and it's difficult to say why there is so
> extensive internal damage.
> If you wish to just have your drive returned, and perform data
> recovery at a later date that is also an option.
>
> Looking forward to hearing from you.
>
>
>
> -----Original Message-----
me
>
> Ok its still under warranty so its just a replacement only? So all my
> stuff is still lost and is going to cost me $1900? If so I'm in the
> wrong business I need to start recovering data.
> You guys are really playing with my emotion on this for family
> pictures and this price. Let me think more about this.
>
> --------------------------------------------------
>them
>
>> Hello,
>>
>> Data recovery process is very expensive and the prices are based on
>> the level of difficulties. You submitted your case in our Priority
>> Service and it was therefore priced as such. If time frame is not of
>> essence we can move your case in our Economy Service, time frame 3-4
>> weeks for $1,900.00.
>> Should your drive still be under warranty and don't wish to have the
>> data recovered please request an RMA number from
>>
>> Once we have this number we can forward the defective drive to
>> Seagate Warranty and a replacement will be forwarded to you.
>>
>> Looking forward to hearing from you.
>>
>> Kind Regards,
>>
>>
>> me
>> so you are telling me its $2900 dollars to recover my files off a
>> $150 hard drive that should still be under warranty
>>
>> --------------------------------------------------
>> Them
>>
>>> That would $2,900.00 (twenty nine hundred)
>>>
>>> -----Original Message-----
>>> me
>>>
>>> is the Quote $29 or $2900
>>>
>>> --------------------------------------------------
Them
>>> From:
>>> Subject: Seagate Quote for Case Number
>>>
>>>> Attached is the Quote for your data recovery case.
>>>>
>>>> Good Afternoon Greg,
>>>>
>>>> As per my message left earlier this afternoon, the Lab has now
>>>> completed the evaluation of your drive and attached is the quote
>>>> for your recovery case.
>>>>
>>>> Keep in mind that this quote is based on a successful recovery of
>>>> your critical data. If the recovery is not complete, the partial
>>>> recovery results must be to your satisfaction or there is no charge.
>>>> To indicate your approval of the Quote, please review, sign and fax
>>>> it back to us at your convenience.
>>>> Alternatively, you can send a written approval through email
>>>> stating explicitly that you approve of the quote.
>>>>
>>>> If approved, we commence with the recovery.
>>>> After recovery, a full listing of recovered files will be provided
>>>> for your review.
>>>>
>>>> Payment is not required until the recovery is successfully completed.
>>>>
>>>> If you have any further questions, please call 1-800-ext.
>>>> 6727.
>>>>
>>>> Kind Regards,
>>>>
>>>>
 
Is this a funny/joke? what exactly is wrong with the drive? have you tried the freezer trick? FWIW thats a cheep quote to recover data. If those were patent plans or the secret formula you'd think it was really cheep :)
 
Yeah, warranty only covers replacement not data loss. Externals are not as reliable as internal drives. Store your info on the internal drive and copy it to the external as a backup in case your internal drive fails. I see too many people using an external as a primary drive.
 
yager said:
Is this a funny/joke? what exactly is wrong with the drive? have you tried the freezer trick? FWIW thats a cheep quote to recover data. If those were patent plans or the secret formula you'd think it was really cheep :)
Click to expand...
thats just it, its not patent plans or the secret formula. its family pictures. if the stuff on it made me money i would say it might be EZer to pay. but i guess when they say that one picture is priceless this really puts it to the test.
 
If only I had a dollar for every person that thought saving their shit to an external drive was "backing it up".

Get two hard drives. Make at least two copies of everything. Most external drives come with software that will do basic nightly backups.
 
this is the problem with digital pictures now-a-days. they can easily be lost due to equipment failures. I always burn my pictures onto a CD or get them printed, that way if I loos them its my fault, not a damn computer's fault...
 
I have had to send several drives to Ontrack over the years for recovery. Mostly, businesses, a couple of home PC's. Highest fee was almost six grand, but well worth it to the client. All but one of them were new clients that came to me after the failure (the single one I can think of was an engineer that didn't "trust" his data on the server, so just saved everything local on a USB drive, that we didn't know about). Of course, when somebody calls with a dead system, the first thing I ask for is their backups. I've seen that 'deer-in-the-headlights' look too many times... "What backups?"

#1 rule in computing...and has been for a long time:

IF YOUR DATA DOESN'T EXIST IN MORE THAN ONE PLACE, IN MORE THAN ONE FORM, IT DOESN'T EXIST AT ALL

There is no way warranty can cover data....it's the user's responsibility to back up. When you get into engineering data, architectural drawings, patent stuff...just think of it...a computer can hold data that could take a million dollars to recreate. There is no way a manufacturer of a $100 drive can assume that liability.
 
^^ yeah, w/ the PC here in my office, I don't even use the local hard drive - only thing in it is a few random things under My docs if I need to temp save a personal file or something - ALL work is done and save on a locked netowrk folder that only I (or admin) can access.
It's well known that if you get a virus or serious crash, they just take the whole PC and you don't get it back, just another w/ similar image.

At home, we keep all photos on various photo storage services, all free, so even if something did happen to PC and the backups, still have those.
 
Yeah my setup I have like a 500GB hard drive in my mac and a 250GB external drive, then I have a 1 TB mirrored external storage connected via firewire. So TimeMachine on my mac makes backup copies of all my data to my 1TB external drive. Timemachine also copies data from my other external drives to my backup drive, and it compresses the backup. I also upload picture to google so that I won't loose any of my pictures.

But for PC's alot of the external drives come with backup or sync software so you can keep a backup of everything off your computer on that external drive. But keep in mind your external drives needs to be larger then your drives being backed up.
 
I have family pics on a RAID array and on two external drives. I'm thinking about using Amazon for off-site backups, but I've been too lazy to do that.

The big thing I do is leave the backup drives turned off until I do a backup.

J
 
This is the kick in the butt I needed to burn all my important stuff to DVDs and stick them in a closet at my parents' house. I back up to an external HDD, but it could all be gone in a flash in a house fire or robbery.
 
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