Man Trans =Screwed.. BAD SELLER

JThomas

JThomas

Well-Known Member
Joined
Jun 22, 2006
Location
Summerfield
Man Trans has done it to me.
This is the letter I recieved from the owner, after spending almost 6k on a 6 speed conversion, from them.

"Dear Mr. Thomas,
'I recognize the fact that you have had to install three of our transmissions in you Dodge pickup truck. The first transmissions you had problems with was jumping out of 5th gear. This could have been caused by the way the transmission was shimmed, but that is also the first thing that happens if the oil level is too low. Furthermore, there is a bearing between the input shaft (which is 5th gear) and the output shaft that if not oiled properly will burn up and cause the input (5th gear) to excessively vibrate, in turn making the transmission to jump 5th gear.

You admitted that the second transmission had overheated. Now you are having problems with your third transmission. Regardless of whose fault it is I am sorry that you have had so many headaches with this project. At this time I am willing to accept out transmission back in its current condition and will give you $2500 in return. At which point I will consider this issue resolved.

Mans-Trans has taken pride in successfully rebuilding many of these transmissions, and we feel as if we are a very consumer conscious company. Please update us on the De-stroke Conversion, and feel free to contact us at any time you are looking for a different transmission.'

Regards,
Darrell B. Moore
President
Mans-Trans LLC"

I have since then gone with a ZF6 Ford trans. with a Destroked conversion. The reason for this decision is after talking to Quad 4x4, and Darrell Moore,(Man Trans owner), New Venture transmissions manufacturer are no longer making parts for these transmissions. the only aftermarket parts are made over seas. Darrell apologized and admitted to this problem. I have received a hate letter since then stating he will do nothing for me now.

My capabilities stretch way beyond installing and checking the oil level in transmissions. I don't want anyone else to fall victom to this company.

The reason I am on the 3rd trans and not the 2nd is the first was for a Chevy gasser with a 1 1/4 input. not a Dodge Cummins 1 3/8 input.
 
thanks for sharing. that sucks!

hopefully he'll go the way of usa6x6 b/c he is following their business plan :poop:
 
OK, so the letter you copy/pasted, where he says you'll get a $2500 refund, was from quite a while back...I guess you never saw that money. Now, you just received a hate letter and he says you get no refund? I wonder what changed his mind, and made him feel justified in going against his word. I dunno the in's and out's of small claims court, but it sounds like an open and shut case, since you have the original letter he is no longer honoring.
What a douchebag.
 
The owner of Man-Trans is selling nothing but junk. The first rebuilt NV5600 transmission from Man-Trans lasted about 10 months I believe before leaving you on the side of the road 2 hours from home. The second NV5600 transmission from Man-Trans lasted a few days before it was making horrible noise and had to be replaced. The third NV5600 transmission from Man-Trans lasted less than one week before it started making noise and then got permanently stuck in 5th gear. I remember we removed the inspection/cover plate on the third transmission before installing it just to see what it looked like inside, and we found a roll pin laying loose in the bottom, and metal shavings. This doesn't count the fourth transmission (actually the first or second one received) which had the wrong input shaft size that had to be sent back.


Do not do business with Man-Trans for any of your transmission needs. The owner does not know how to rebuild a transmission, and does not stand behind his product.


If you have a Dodge with an NV4500 or NV5600 and need a replacement transmission, go with a ZF transmission and the destroked adapter plate.
 
well, i guess i'm the oddball out. i've got a bit of a mixed opinion of them, but it's mostly good. it's who i used for the nv3500 to nv4500 swap in my ram. the initial sale was great. they took my trashed nv3500 as a core, the price was right, and shipping was fast. trans looked good inside and out. however, after about 5k miles or so it developed issues with the 3rd gear synchro. eventually got to the point you had to double clutch or rev match to get it into 3rd at all. called them up, and they immediately sent out a replacement under the 1yr./12k warranty and covered the cost of freight sending the old one back.the replacement is good so far, but it doesn't have many miles on it.

i can't say i can really blame the rebuild for my failure since the nc4500's are known for synchro issues. could have been a mistake on there part, or maybe not. i can say the service i received was excellent.

as for the letter posted above, i'm failing to see the problem with it? seems to be courteous and professional enough and a full refund was offered. sometimes companies and their customers can't see eye to eye on things, and it's best for them both to part ways. it's clear they weren't able to provide you with a suitable product for whatever reason even after giving it a few tries. looks like they also gave you the benefit of the doubt on an overheated unit? a full refund is fair compensation to me. sounds like there's more to the story though...
 
RufusTheRam said:
well, i guess i'm the oddball out. i've got a bit of a mixed opinion of them, but it's mostly good. it's who i used for the nv3500 to nv4500 swap in my ram. the initial sale was great. they took my trashed nv3500 as a core, the price was right, and shipping was fast. trans looked good inside and out. however, after about 5k miles or so it developed issues with the 3rd gear synchro. eventually got to the point you had to double clutch or rev match to get it into 3rd at all. called them up, and they immediately sent out a replacement under the 1yr./12k warranty and covered the cost of freight sending the old one back.the replacement is good so far, but it doesn't have many miles on it.
i can't say i can really blame the rebuild for my failure since the nc4500's are known for synchro issues. could have been a mistake on there part, or maybe not. i can say the service i received was excellent.
as for the letter posted above, i'm failing to see the problem with it? seems to be courteous and professional enough and a full refund was offered. sometimes companies and their customers can't see eye to eye on things, and it's best for them both to part ways. it's clear they weren't able to provide you with a suitable product for whatever reason even after giving it a few tries. looks like they also gave you the benefit of the doubt on an overheated unit? a full refund is fair compensation to me. sounds like there's more to the story though...
Click to expand...
If thay had gave him his refund back he wolld not have a problem. But now thay are refusing to.
 
I honestly don't see how any of the rebuilt/reman man trans dont have issues.Unless you change every piece in a trans you will have a new gear runnin on a old gear.
 
RufusTheRam said:
well, i guess i'm the oddball out. i've got a bit of a mixed opinion of them, but it's mostly good. it's who i used for the nv3500 to nv4500 swap in my ram. the initial sale was great. they took my trashed nv3500 as a core, the price was right, and shipping was fast. trans looked good inside and out. however, after about 5k miles or so it developed issues with the 3rd gear synchro. eventually got to the point you had to double clutch or rev match to get it into 3rd at all. called them up, and they immediately sent out a replacement under the 1yr./12k warranty and covered the cost of freight sending the old one back.the replacement is good so far, but it doesn't have many miles on it.
i can't say i can really blame the rebuild for my failure since the nc4500's are known for synchro issues. could have been a mistake on there part, or maybe not. i can say the service i received was excellent.
as for the letter posted above, i'm failing to see the problem with it? seems to be courteous and professional enough and a full refund was offered. sometimes companies and their customers can't see eye to eye on things, and it's best for them both to part ways. it's clear they weren't able to provide you with a suitable product for whatever reason even after giving it a few tries. looks like they also gave you the benefit of the doubt on an overheated unit? a full refund is fair compensation to me. sounds like there's more to the story though...
Click to expand...

Yea I have bad credit, lie, steal, make excuses, and blame the british for for my mistakes.:flipoff: I also love pulling transmissions and testing their life spans while low on fluid, 300mi from home, and 25k of my money surrounding this one part.
I spent 6000$ on this swap and recieved 2000 miles, 480$ in tow bills, 260$ in fluids, then he told me that he can't get oem parts for these trans. When he came to pick up my 3rd trans, I gave him the 2 NV4500 I had and the 5600 and he faxed me the refund letter, but never got paid. I don't even have the screwed up 5600 I paid for. I hope an illegal immigrant runs over him with a car and drags his face accross the road.

PS I think... You... Should continue doing bussiness with him too.
 
maybe you should have posted all of that in your original post then. like i said, i assumed there must be more to the story. we aren't mind readers though.:shaking:
 
no problem. that would have me pretty pissed too.
 
Hopefully moving forward with legal action is something else you forgot in your first post.

The legal system is in place for a reason, if you don't take the next step in getting your money back, you have no room to bitch.
 
I feel your pain man, I am on my 4th tranny in 6 months, last two are Ford factory remans that I paid extra for heavy dity stuff on.
 
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