any USAA members here?

lowestjumperTJ

lowestjumperTJ

Well-Known Member
Joined
Mar 9, 2008
Location
Wherever I may roam
last year, I switched to USAA for my banking and insurance needs. so far they have done an exceptional job and I've been very pleased with them compared to my past experiences with banks that I've used. I have full coverage on my Jetta and only liability on my Cummins. I also pay $.33 (yes, thirty-three cents) a month for roadside assistance for either vehicle. this afternoon, I had to use the roadside assistance for the Dodge. the lift pump and injection pump have died, which of course left me on the side of the road. I called USAA to set up the towing and the rep was very friendly and helpful (or so I thought). he told me that I'd be covered for up to $50. the tow truck guy (who turned out to be very courteous and friendly) got there and asked me how I'd be paying, so I immediately asked why my insurance wasn't covering it. he explained to me that since my truck is a dually, there's an additional $10 fee just to hook up to it. their normal service fee would be $45, which takes the cost to $55 (duh). apparently the rep from USAA failed to tell them that they were hauling a dually so I had to pay the entire $55 out of my pocket to tow the truck from where it was sitting to my house (1.5 miles a way). should I get reimbursed for this? main thing I wanted to say here was if you have roadside assistance and a heavy duty truck, PLEASE make sure your insurance company knows it's a heavy duty truck so you don't have any surprises! sorry for the rant. haha.
 
I have used USAA since 2000. I have my mortgage, home insurance, vehicle loans, and vehicle insurance thru them. In August, they acutally called me about refinancing my mortgage. I saved 2% and $250 per month. I have been very satisfied with their service.


I have AAA for roadside. Got it for free for the first year. Wife has already used it when she locked her keys in her car. I was in Arkansas then.
 
Had USAA since 1998. Never had a problem and always more than satisfied. I bank, mortgage, auto insurance, vehicle loan..all of it except home owners. Nationwide offered a lower price and USAA refused to match. Have you asked USAA to re-emburse you?
 
I emailed them with my issue and from the reply I got, they will pay me back for my out-of-pocket expenses. All I have to do is fax or email the invoice to them and it'll be taken care of.
 
I had USAA while in the marines and just switched over to there banking about a year ago. So far I have had no complaints.


Sent from my microwave using a teleportation device.
 
I work in insurance construction and I will tell you right now that USAA is the best company on the market for home insurance. Hartford is a close second but the price difference is alot between those two. When we go out on USAA jobs we are required to address the homeowner by their rank and last name, lots of other requirements for USAA. Our estimators have to go to seminars on writing estimates and customer service lectures. Their only goal is that their members be taken care of properly. I am also a member. Insurance and banking. Great company. Nationwide used to be pretty decent but have started to suck within the last year so we have dropped them and will no longer do their work.
 
my wife had USAA years ago and it was a PITA to deal with them on some instances. Since then, we switched to State Farm and haven't looked back...
 
I have USAA just for a savings account now....I have State Farm for me and the wife now cause they were way cheaper than USAA. I will say renters insurance with USAA was pretty great and hardly nothing.

I didnt know anything about their roadside assistance sounds pretty cool but Justin sounds like they pulled one over on ya man!
 
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