1983Bronco
Well-Known Member
- Joined
- Apr 10, 2005
- Location
- On your mom in Winston Salem NC
Seriously I bet over the last year I spent about $1000 between control arms, ,springs, trac bar, steering upgrade. Over all quality was average. Well supposidly they have good customer service....wrong!
Their heavy duty steering kit for my YJ had worn out the tie rod ends in about 4 months. So I called them and ask what kind of TRE's that take, well they said Moog and gave methe parts #'s. I didnt even bitch about the ends wearing out. So I order up so Moog Parts and go to put them on last night. Long story short, the TRE's that came out were not Moogs, looked like a cheap casting, less material that the moogs. Old cheeapie TREs came out pretty good, but the Moogs would only screw in about 7 turns in, where as the other ones would go in all the way(25 or so turns). Thread pitch looks the same, Moogs just looks like a frog hair bigger in diameter.
Any way end up getting TRES stuck in the stering, and I mean stuck, obvioulsy something is wrong here. So I call Rustys to see if they will just send me a new steering unit at somewhat of a discounted price(since I have been a good customer) And when I say discounted I mean like 25% off or something at least. Well Initial guy says no problem, let me give you the tech guy and he will help you out, he will fix you up. Well the tech guy comes on and proceeds to tell me that they have never had any problems with there steering setups EVER!! And basically implied that I was installing them wrong. I'm no master tech here, but I have replace probably 50-60 TRE's in my time without a hitch until now. He also claims that the moog and the other brands they use have the exact same diameter and thread pitch, B.S.!! I'm guessing the Moogs are just a little bigger as they are used on stock type steering setups that have a speader or adjustment sleeves, not solid rod.
Anyway again all I wanted was a new setup at a slightly lower cost, so my jeep isnt down for 2-3 weeks. Well the guy want have it, again claims that they never send out any parts that arent perfect. My guess is they have never used a quality Moog TRE because of the cost(almost 3 times that of the TRW's). So the guy is basically very rude and says that I will have to ship them(on my dime) the old(basically useless part) to see if they can fix it. Under no circumstances wikk he ship a dicounted part to me(even though I spent a ton of money over the past year with them). Crappy and Rude!! Best thing is I ask for the guys name at the end......Guess who.....Rusty!!
Their heavy duty steering kit for my YJ had worn out the tie rod ends in about 4 months. So I called them and ask what kind of TRE's that take, well they said Moog and gave methe parts #'s. I didnt even bitch about the ends wearing out. So I order up so Moog Parts and go to put them on last night. Long story short, the TRE's that came out were not Moogs, looked like a cheap casting, less material that the moogs. Old cheeapie TREs came out pretty good, but the Moogs would only screw in about 7 turns in, where as the other ones would go in all the way(25 or so turns). Thread pitch looks the same, Moogs just looks like a frog hair bigger in diameter.
Any way end up getting TRES stuck in the stering, and I mean stuck, obvioulsy something is wrong here. So I call Rustys to see if they will just send me a new steering unit at somewhat of a discounted price(since I have been a good customer) And when I say discounted I mean like 25% off or something at least. Well Initial guy says no problem, let me give you the tech guy and he will help you out, he will fix you up. Well the tech guy comes on and proceeds to tell me that they have never had any problems with there steering setups EVER!! And basically implied that I was installing them wrong. I'm no master tech here, but I have replace probably 50-60 TRE's in my time without a hitch until now. He also claims that the moog and the other brands they use have the exact same diameter and thread pitch, B.S.!! I'm guessing the Moogs are just a little bigger as they are used on stock type steering setups that have a speader or adjustment sleeves, not solid rod.
Anyway again all I wanted was a new setup at a slightly lower cost, so my jeep isnt down for 2-3 weeks. Well the guy want have it, again claims that they never send out any parts that arent perfect. My guess is they have never used a quality Moog TRE because of the cost(almost 3 times that of the TRW's). So the guy is basically very rude and says that I will have to ship them(on my dime) the old(basically useless part) to see if they can fix it. Under no circumstances wikk he ship a dicounted part to me(even though I spent a ton of money over the past year with them). Crappy and Rude!! Best thing is I ask for the guys name at the end......Guess who.....Rusty!!
Take a look at how many bad reviews are on this site:
Easy to navigate. I have the older long arms on my XJ with the large threads. Suck? Of course, but then I paid $100 for them used. Haven't broken them yet, but did wear out some of the bushings. Called Rusty and he gave me the part numbers I needed. Turns out they use the stock bushings. He recommended I go to my local parts store and get some instead of ordering his. He also gave me the part numbers I needed in case I wanted to upgrade the long arms to the fine thread joints.
