- Joined
- Mar 20, 2005
- Location
- Hendersonville, NC
About 2 months ago, I needed an OEM E-locker for a Sterling 10.5. I searched online and found the best price from a retailer called Ford Parts Giant. They were around $250 cheaper than other sellers so I pulled the trigger.
Sweet! Saved a few bucks and getting an OEM Ford part. A week goes by, @Mulishajoe happened to be in town and was hanging with me at the shop when UPS stopped by with the order. I braced myself for a 75# carrier but the box was super light.
I opened it up and found this
A genuine "Turbone" turbo in an unmarked box (no part numbers) and definitely NOT a Ford part.
Me and Joe chuckled an said we should put it on the Sami.
I called FPG and told the CSR rep the story. They said send pics of the box, the part, the part number on the part, etc.
So I did. Said they would forward to their Returns Dept for approval.
2 weeks go by of getting the run around. No striaght answers. Getting a bad vibe about it. I order the E-locker from local dealer for $1300 (ouch!) and finish the gear job.
Finally they send me a RGA code and return label. I ship it back, it arrives next day. Another week goes by w/o a refund.
I call the CSR dooder who has a very distinct middle east accent. We agree to hate each other. But I'll go away once I get my refund.
I get the following email that my claim was denied since the package was opened and non-returnable. I told him it was opened because they required a photo of the part number on the part itself.
Too bad, yankee. Read our return policy. You're screwed.
I demaned a refund directly before I called my CC company on a fraud claim. They shipped the turbo BACK to me, unannounced and not requested.
I ended up getting my credit card company involved and was refunded the $945.
After the fact I checked up on FPG and this is status quo for them. Sell a part, ship something totally different, then refuse the return.
On a good note, I have a sweet little POS Turbone here to put on something. Maybe a forklift?
Head's up to anyone who take a gamble ordering from them.
Sweet! Saved a few bucks and getting an OEM Ford part. A week goes by, @Mulishajoe happened to be in town and was hanging with me at the shop when UPS stopped by with the order. I braced myself for a 75# carrier but the box was super light.
I opened it up and found this
A genuine "Turbone" turbo in an unmarked box (no part numbers) and definitely NOT a Ford part.
Me and Joe chuckled an said we should put it on the Sami.
I called FPG and told the CSR rep the story. They said send pics of the box, the part, the part number on the part, etc.
So I did. Said they would forward to their Returns Dept for approval.
2 weeks go by of getting the run around. No striaght answers. Getting a bad vibe about it. I order the E-locker from local dealer for $1300 (ouch!) and finish the gear job.
Finally they send me a RGA code and return label. I ship it back, it arrives next day. Another week goes by w/o a refund.
I call the CSR dooder who has a very distinct middle east accent. We agree to hate each other. But I'll go away once I get my refund.
I get the following email that my claim was denied since the package was opened and non-returnable. I told him it was opened because they required a photo of the part number on the part itself.
Too bad, yankee. Read our return policy. You're screwed.
I demaned a refund directly before I called my CC company on a fraud claim. They shipped the turbo BACK to me, unannounced and not requested.
I ended up getting my credit card company involved and was refunded the $945.
After the fact I checked up on FPG and this is status quo for them. Sell a part, ship something totally different, then refuse the return.
On a good note, I have a sweet little POS Turbone here to put on something. Maybe a forklift?
Head's up to anyone who take a gamble ordering from them.
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