Cable/internet, phone bill is $224 a month. Lot's of extra charges in there and I'm not happy with any of their services so I called tonight to get an adjustment. Little girl/account person was so stupid she could not comprehend that I was a long time customer. It used to be TWC but now Spectrum. They merged into one company. She said she could not access my account because I was a TW customer. I explained to her that they MERGED and she should have my info. She said "I can't access your info and don't know what services you have because you are TWC customer"! My head is exploding at this point but it was a 15 minute wait just to get to her! So I ask her "Do you have my latest statement in front of you" she says, "Yes sir, that is what I am using to talk to you" (It has every bit of info that she needed to respond to my request.) She still could not propose a better deal for me because she didn't know what services that I had! I had to get off the phone with her at that point...40 minutes wasted,