Charter commercial accounts

Loganwayne

Loganwayne

#BTL
Joined
Feb 15, 2013
Location
Clyde, North Carolina
Anyone got any connections? Our phone and internet has been down three days and we can’t get a straight answer on when it will be back up or what caused the problems. We’re pretty well dead in the water with out email


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its been intermittent for us over hear as well. Our Charter, AT&T and Hughes have all been effected by this snow it seems
 
ckruzer said:
its been intermittent for us over hear as well. Our Charter, AT&T and Hughes have all been effected by this snow it seems
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Ours is out out. We use outlook so no emails coming or going. We have a way to see what’s been coming in and we’re at 3500 emails coming in so far this week


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Loganwayne said:
Ours is out out. We use outlook so no emails coming or going. We have a way to see what’s been coming in and we’re at 3500 emails coming in so far this week


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Do you use charter as your email server/smtp? Or outlook hosted solution or outlook SMTP?
 
I worked for them year's ago sounds like a problem at the head they are both on the same Spectrum only other thing that it could be is noise on the line somewhere

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DSM Turbos said:
if you are using outlooks SMTP then it shouldn't really go through their servers. Does email work on your phone?
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They could be running an in-house server that now can't see the outside world.
 
obullfish said:
Call AT&T damnit.
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Why call AT&T? Our business service is through AT&T and for 5 lines and super crappy slow internet (less than 1mbs up or down) and it's stupid expensive for what it is, $600ish/mo. To upgrade to 5 lines and fiber (only 20mbs up and down wtf?) it would be nearly $800/mo. Called spectrum and 5 lines, Internet 100mbs down and 15mbs up was less than $300/mo. What am I missing here?
 
awheelterd said:
Why call AT&T? Our business service is through AT&T and for 5 lines and super crappy slow internet (less than 1mbs up or down) and it's stupid expensive for what it is, $600ish/mo. To upgrade to 5 lines and fiber (only 20mbs up and down wtf?) it would be nearly $800/mo. Called spectrum and 5 lines, Internet 100mbs down and 15mbs up was less than $300/mo. What am I missing here?
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That you are in a bad situation. I was trying to mess with Logan. The 20 mbs business fiber services I’ve dealt with have all provided better service than charter around the Asheville area. I know AT&T has issues as well as all providers do. The residential fiber from AT&T is unbelievable and speeds from 25/25-1000/1000 mbs and that’s actual speed on a wired network connection.
 
obullfish said:
That you are in a bad situation. I was trying to mess with Logan. The 20 mbs business fiber services I’ve dealt with have all provided better service than charter around the Asheville area. I know AT&T has issues as well as all providers do. The residential fiber from AT&T is unbelievable and speeds from 25/25-1000/1000 mbs and that’s actual speed on a wired network connection.
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Why is the price so far out of whack tho? It's insane for no more than what we're getting
 
awheelterd said:
Why is the price so far out of whack tho? It's insane for no more than what we're getting
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For what I know is what it takes to get the services to you and the support that the customer receives from AT&T. The fiber services are constantly monitored on our side and if something happens to the service or the customer is having problems we are dispatched immediately. Which means @Loganwayne would be able to get and send emails long before charter has him going.
 
When I got internet, I switched the AT&T land line to internet, & ported my phone # to my cell. So, only internet I've known. They call it U-verse, even though it's still by hard wire. Maybe once every 15 or so months, I have a problem. When I feel sure it's the internet, I call them. Next day [or sooner] they're here. Generally, they trace the problem, back up the street, to a main box, & it's repaired quickly. Last time they were here, the guy ran a new cable from the junction box, back to some Main box, about 3 city blocks. Basically doing Upgrades, as problems arise. It's Never cost me anything yet, & I find their service to be much Faster than Dish or Direct. No Fiber in Mount Holly yet, that I know of!
 
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