Craftsman Warranty Issues

Ron said:
I'm probably going to date myself here a bit, but does anyone else remember the Craftsman: Made in America - Guaranteed Forever Commercials of the late 80s?

They showed 2 of your exact scenarios on TV. In one case they used a screw driver to pull a pintle hitch trailer on a farm and in another man found his grandads old tools and was restoring his old car with them when one broke...in both cases they walked back into the sears store and were handed new ones.

This is what made craftsman different. Their warranty USED to read, this tool is guaranteed forever to provide satisfactory service to the current owner.

Not original owner.
Not the BS Klein "lifetime warranty"....Ill never forget having a nearly new Klein screw driver tip break and taking it back and being told, "its a lifetime of the tool warranty, that tools lifetime is up."
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This. I completely support reasonable expectations and that a company can't give things away for free. But when they establish the brand name and recognition based on the idea of no-questions-asked replacement, then that is what I would expect to get. Whatever your stated warranty is, at the time of purchase, you stand by it. If they are going to change that, fine, I can accept that and in many ways understand it, but that has to be clear up front.

 
Went to a different Sears today and exchanged it with very little issues. I guess. It is just up to the mood of the salesperson you get to deal with.
 
Their new slogan ...... "Craftsman Tools, We make Harbor Freight look good."

Matt
 
Lizooki said:
Their new slogan ...... "Craftsman Tools, We make Harbor Freight look good."

Matt
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If only it were true. The quality of the Harbor Freight stuff is more consistent and has a better feel than Craftsman in my opinion. And of course Horrible Freight is alot cheaper too.
 
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