Help With Lemon Law/Dealer Buyback?

[72Rockcruiser]

Anyone here have experience with this they would like to share? Wife's 2012 Chevy Cruz back in the shop 6th time for same problem, they cant fix it. They are talking to her like its a trade-in kind of deal? That doesn't sound right to me? Cant we make them just buy it back?

 

[GCncsuHD]

http://www.ncdoj.gov/consumer/automobiles/lemon-law.aspx

 

[Exploderpilot]

They should have had you sign arbitration agreement forms as part of the purchse paperwork. They should be obligatedc to pay for arbitration and you choose the arbiter... I know we had a customer that didn't even qualify for lemon law but we traded his 12 for 13 on the same car straight across. Just wanted the customer to be happy.

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[RatLabGuy]

I haven't read up on this in awhile - but if you go the buy-back route don't expect to come out ahead. They can (and WILL) knock off a lot of value for the mileage you put on it.

 

[UTfball68]

I was having alot of issues with my MKZ when I first bought it...time frames and frequency of the same problems were the active verbiage...ie has to be the exact same (not similar) problem 8 times in 12 months (guessing on those numbers, don't remember exactly)...etc. Mooresville Ford seemed to be rather incompetent and a bunch of dicks...so I've gone elsewhere now...and actually have a functioning car after another dealership too me in.

Side note...my little bro bought an 04(?) lifted 250 crew with a 6.0 at the beginning of July...3 weeks before it started blowing white...standard 6.0 problems. The dealership gave him an even swap with a 2 year newer 350 crew 4x4 with 6.8, no questions asked. I was shocked they did that on vehicles that old.

What I'm getting at is...this can be as tough or as easy as the dealership wants to make it, just depends on how happy they want to keep their customers.

 

[13bullets]

Side note...my little bro bought an 04(?) lifted 250 crew with a 6.0 at the beginning of July...3 weeks before it started blowing white...standard 6.0 problems. The dealership gave him an even swap with a 2 year newer 350 crew 4x4 with 6.8, no questions asked. I was shocked they did that on vehicles that old.

What I'm getting at is...this can be as tough or as easy as the dealership wants to make it, just depends on how happy they want to keep their customers.

What dealership was this? That's damn good service.

 

[UTfball68]

^^^Kernersville Dodge...go figure...have to go to a dodge dealership to get a Ford with good customer service.

 

[72Rockcruiser]

http://www.ncdoj.gov/consumer/automobiles/lemon-law.aspx

She had (already) printed this and brought it with her to the dealer. They (supposedly) fixed the car Yest. I will be (much) more involved if its still not fixed now..she likes the car, and when she is happy I am happy..