Well there you go then. I'm pretty surprised they are treating you so shitty on service
I had nothing but great things to say about them until how the issues with this cutter were handled. All my stuff is for personal use, I don't make a dime with them, so a 8k dollar paper weight and no willingness to help me has left me rather sour.
I took it back to them after running it for only 2 hours initially and it started making terrible noises, they had it for a month or so and called and said they replaced the hydraulic motor. I get it back and the pressure relief valve block is no longer on it and the hoses now have a check valve between them. They said the motor was bad and they did away with the valve block because they were causing issues on other cutters.
Fast forward to a couple months past my 1year warranty expired and I fired it back up (my svl95 was down for a while with a dead injector) and after maybe 2 more hours the thing started pouring oil out around a drain plug. I put an oring on the plug and about 2 hours later I noticed the terrible noise it was making.
I called them and asked for help troubleshooting and no return calls, just promises to figure something out and call me back. I continued to call and it was always the same story, "I'll call you back this afternoon with some answers after I talk to our expert", then no return call. This went on for a couple months before I asked them if the replacement motor had a warranty and they told me it was the original motor, all they did was remove the problematic relief valve.
Several times during our conversations he would tell me they never have issues out of these motors, only mine and 2 others around the same time had issues. Seems to me like they had a bad run of motors at the factory but I'm no expert. But they refuse to do anything to help me and what really pissed me off was when I called to see if they would sell me one off their shelf he said they didn't have any, I asked if he could help me find one and he just dismissed me and ended the call.
I know that's long winded but it felt good to vent in text.