I am mad at UPS

jeep9mm

New Member
Joined
Mar 20, 2005
Location
Charlotte, Wilmington
I bought my TJ full doors off Ebay and they arrived today. I was really happy because I got them for more than a thousand dollars less than new doors and it was already the same color as my tj and were virtually never used...so it was a good find. Anyway...when they arrived one is scratched to the point you can see the white base and the other one has a corner bent. Obviously from being dropped around by douchebags that do not care about other's property. I am sure they could have been packaged better by the seller, but there is no need to throw things around.

They were insured for 1500 and im sure it would cost less to repair...anyone have any experience with claiming insurance from UPS or other carrier? Is insurance just for loss or does it cover damage? I want to have some information before I call UPS tomorrow. Any advice?


Thanks,

Rod
 
I have also had bad experiences w/ ups. They've lost 3 packages of mine in the last 2 years. When they lost my soft door frames they gave me the whole insured amount (150) without too much trouble
 
dont be mad at UPS, with the daily volume they move, accidents do happen. they still are head and shoulders above USPS or fedex, in my experiences, as far as delivery speed and tracking info availability.

ive always hear that making a claim is very easy and fast. we have done it a lot at work, but i dont handle that aspect personally.
 
Leave bad feed back. TJ doors are HEAVY. When I have sent Ebay items I have doubled walled the box. Doubled the corners etc. I even built a 1/4" plywood box then wraped it in cardboard, so a windshield frame made it safe. If you wanted special handling you should have used a private carrier who caters to that... For what they charge UPS does a good job.
 
They do a good job delivering and with tracking but there is no reason to throw things around, which is exactly what they do. I know that people say that with the amount of things they handle they cant take care of everything. I disagree, i think that throwing things around is not necessary and it happens because the employees just do not care. No matter if you pay them 1000 or 10 dollars...if you entrust a company with your property, they should not damage it.

A good example of this, I remember reading an article on a Lufthansa Magazine that had the CEO promising that luggage would not be thrown around anymore and that they would have supervisors making sure that luggage was handled properly or the airline would be responsible...so its not like it is impossible to set things down carefully. And this is another thing that i do not excuse because of the volume, i get very upset when I am sitting on an airplane and you see the way these men throwing around everything...
 
I got a confession to make. When I was in college I used to work on one of their jet crews and we would play baseball during the belly load with your packages. We also used to get a running start and try and tip the plane on it's tail by slamming the first can in as hard as we could. And I doubt we were much different than any of the other crews. ;)
 
Sounds like the problem is insufficient packaging by the seller.
 
jeep9mm said:
They do a good job delivering and with tracking but there is no reason to throw things around, which is exactly what they do. I know that people say that with the amount of things they handle they cant take care of everything. I disagree, i think that throwing things around is not necessary and it happens because the employees just do not care. No matter if you pay them 1000 or 10 dollars...if you entrust a company with your property, they should not damage it.
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i agree.

UPS corporate agrees.

take it up with them. its why every package they touch is insured. if they wont compensate you, come back and bitch to your heart's content. until then, you just sound like a whiny kid.
 
I am currently working as a truck loader for the season at ups, and we load anywhere from 11-13k packages in about 3-4hours. Yes there is some stuff that does get mishandeled but you should see all the shit packing that people do and how many packages we have to tape up to keep the crap from falling all over the place. Plus it may not have been a person that damaged it, they spend a good bit of time going from conveyer belt and sliding down ramps so it may have happend there. When you decide to come help load all these packages I'll be interested to see how carfull you are with each package.
 
I had this same problem with a factory CJ7 tailgate. Corners bent and such. Basically, it had been dropped a few times or just plain mishandled. However, no matter how mad you are, UPS won't listen to you. The shipper has to be the one to submit all the paperwork for insurance/damage claims and such. So, contact the shipper and light a fire under their ass, from what experiences I've had, thats the only way.

Rob
 
For future reference, if you're shipping anything, remember the three foot test. If you can drop it from three feet and not do any damage to the contents, it might be sufficiently packed for UPS's "punters". We ship large peices of industrial electronics out of our repair facility every day. We take great pains to make sure the units arrive at their destination unharmed. Our customers, on the other hand, will pack a 35 lb unit in a cardboard box with a sheet of newspaper in there to cushion it. No exaggeration, I can get pictures!

If something arrives at your house and you're suspicious it was mishandled or broken, say the box is ripped and puking peanuts all over your floor, then DON'T OPEN IT until you have called UPS and had their carrier come out and examine the box and watch you open it! This is your best insurance against them denying a claim.

As far as UPS's credibility, they may not be perfect, but they are a damn sight better than the alternatives!
 
I have spent over an hour trying to send an international shipment using FedEX's website. Ever heard of a "harmonized code"? They're wonderful when dealing with electronics! And don't get me started on DHL. We got so pissed at their website that we just started using the manual waybills. No problems since!
 
UPS online shipping is great. Fast and easy. And its easy to get them to your house to pick up a package, cause I'm too lazy to take it to the UPS store.

Anyway, try to contact the shipper for any claims on insurance and such.
 
Yep...the one who shipped it will have to be the one to file the claim.
Been there , Done that.
I sold a Ham radio online and shipped to Alaska.....I think they threw it out the window as they flew over.
And yes....it was packaged correctly....by the UPS folks( they can't argue w/ you about packaging when they do it). When he recieved the package the legs of the radio cabinet were sticking thru the bottom of the box.
And yes they paid...eventually.


Matt:huggy:
 
neptco19 said:
I am currently working as a truck loader for the season at ups, and we load anywhere from 11-13k packages in about 3-4hours. Yes there is some stuff that does get mishandeled but you should see all the shit packing that people do and how many packages we have to tape up to keep the crap from falling all over the place.
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You got my sympathy. That was what I was originally going to be doing but at the last minute they had an opening on the jet crew. Driving tugs, K loaders and yard trucks > *.* > building a wall of packages.
 
I don't really have anything much constructive to add, but it a rainy day and I had to jump in.

I have never made any bones about not liking UPS. And the fact that I have had more than my share of BAD experiences with them. From minor annoyances to MAJOR screw-ups.

But I do see the other side of it sometimes.

Medium-Short version of a LONG story.
A few years ago, I was managing a fleet of newspaper delivery trucks & vans. These are the guys that distribute the truck loads of papers from several major papers to the drop points which then go to the carriers. LOTS of bundles of papers.
The drivers and loaders were tearing up the vehicles (and the papers) in ways I could only believe were outright abuse combined with apathy.
After hearing from the crew foremen, that they couldn't avoid all this damage. Yeah - BS !! I said.
I had to see for myself. So I "volunteered" to work on the night crew for a couple nights.

Well ya know what? After a couple hours of loading bundles of papers and trying to be careful, I found myself getting caught up in the jam-slam-cram, get one more in there, hurry the hell up we got 5 more trucks waiting etc...

And *I* busted a couple lights off the insides and bent a couple spars (ribs) and stopped giving a S**t about being so careful.
I had a bunch more empathy for the drivers/loaders the next day.

Unless you have worked in that environment, you can't really appreciate it.

Only thing I can say is like someone else suggested - if you are the shipper. Do the 3 foot drop test. If you are scared to drop your package on the floor from waist high, you better re-pack it. Because the guys handling it sure don't have time to think about what might be in each package or how some homeowner packed it, and set it down gently.

If you are the one getting a damaged package - report it right away. Cross your eyes and dot your T's and hope like H@LL you get some satisfaction. Because I never have.
And contact the shipper to help back you up.

Sorry about the damage.
Good luck.
 
I can fix them if you want, and they will look good again

I have used Grey hound bus for heavy stuf and it works very well. I just goes under the bus with the luggage and does not get all beat up. they will take something upr 100lbs and 72" long. they are also Much cheaper than UPS. the on ly thing is the buyer need to go pick it up at the terminal when it gets there.
 
UPS lost one of my packages I was sending out. It was a used item and they gave me $$$ for the cost of a new one. So I was happy with that. The seller will have to deal with them for you though. Then you can get your repair money.
:beer:
 
neptco19 said:
I am currently working as a truck loader for the season at ups, and we load anywhere from 11-13k packages in about 3-4hours. Yes there is some stuff that does get mishandeled but you should see all the shit packing that people do and how many packages we have to tape up to keep the crap from falling all over the place. Plus it may not have been a person that damaged it, they spend a good bit of time going from conveyer belt and sliding down ramps so it may have happend there. When you decide to come help load all these packages I'll be interested to see how carfull you are with each package.
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I thought about working there, but I got a hook up at sams club for the winter and summer hopefully..UPS is still a possibility
 
I've never personally shipped anything myself, and I've only ever received one package (through FedEx; great experience). However, I've read of many many many (at least 25-30) instances where UPS damaged packages during shipping. And I can't remember ONE instance in which UPS owned up to damaging the item and actually handed over any money.

Like I said, I've never personally dealth with them, but I've read of many instances where they've damaged the stuff and refused to pay for anything. So, good luck.
 
The shipper is actually stepping up to the plate and seems very concerned. He already filed a claim and now I just hope UPS pays the insurance.

...i may take you up on an offer to fix them if i dont get any money from UPS hah.

And i do realize workin in UPS is probably tough and you guys are right they cant take care of everything. But, I still believe they arent a completely innocent party in this. Neither is the shipper who should have packaged the doors much better. The way they were packaged seemed fine, but obviously they turned out not to be
 
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