check solenoids. i had a bad one a week after i bought it. i do electrical, so easy for me to find. what was hard was getting 4 wheel parts to warranty it. one year warranty? lifetime warranty i had bought on it(10% purchase price)?" no problem. just send it back(my $67 cost). oh, and thats your warranty. if you want, you can buy another warranty to cover it if you ever have another problem". im not lying, thats the deal. long story short, i got the number off a harbor freight winch box(chicago elect) and ordered my own solenoid. YES, im saying they are the same winch. model and serial cross macth on both. only difference is that harbor freight is a lot cheaper. wish i new all that before. if anyones reading this and consider buying a winch, spend the money and get one that will be there when you need it the most. first thing i did when i bought my warn was compare solenoids to the MM. wow what a differance in quality! did i mention to check your solenoids? if you need help, get a hvac or eleronics guy to help. youll need a multi meter. hope this helps