Other Comments from reading through this thread.
1. the reason for wholesale..... Wholesaler deals with professional resalers and not the consumer, this saves time in transaction, limited technical support and high volume therefore the cost can come down on the product. This surely has not been a wholesale.... sale.
2. As stated in this thread installer passed wholesale price onto consumer, and discounted the labor, this is not advised you should make money on parts and labor b/c if there is an issue with the part/service you have room to recover. And at least hopefully break even.
3. I will test my product knowledge with anyone in the country professional or internet poster, on Drivetrain products and brands we sell and even some we don't sell, I know most of our suppliers inventory better then they do, I will also tell you the truth about what you are buying regardless of what it sounds like and buyers remorse, cost ect. as will my employees, you can take our advice for what it is worth. I will try to protect your money and time as I would my own. If I tell you that their is no difference btwn the premium gear and value gear then that is the truth, I am not saying that this is true for all ring and pinions and all ratios. I am telling you that we can order every motive gear F9-456 you want and it is going to be the same gear no matter what the box color is, same goes for f9-350, f9-370 b/c I have verified. The reason I know this is b/c we don't dropship that often most everything we sell passes through our hands, we also install all the products we carry and if their is an issue we correct it by offering different products so that retail customers and shops don't experience the same problem and we advise on such.
4. WHY WAS A MINI INSTALL KIT PURCHASED WITH A RING AND PINION FOR A REAR END THAT HAS NOT BEEN PRODUCED IN 25 YEARS!!!!!!!!
5. How do we know the gear was even installed correctly, in order to find out we have to set up the rear end for free b/c its noisy for someone elses customer?
5. Had the customer came to us for the install he would have paid more but this thread would never have been started and he would be happily driving his vehicle. One we would have installed the correct ratio by verifying, if we didn't, I would have banged my tech over the head with hammer and told him he is a professional and he has to perform like it, you better stay late to make it right. I would have thrown a jab at my supplier next time I talked to him, and next time I needed a favor I would say hey remember the mis box that totally screwed me now is the time for you to make it up to me. If the gear, although 9 inches can be noisy, was unacceptably noisy we would remove the gear, source a different one until all possibilities were exhausted at which point we would tell the customer that was the best we could do. The rearend is set up correctly and we can not source a quiet gear, we will warranty it against any type of failure but cant get the noise out. At no point would I ever consider thinking that any supplier was going to pay me or do anything for free. We are the point of contact and it is our responsibility to insure the customer is happy.
6. We will rebuild over 2000 rearends this year, and we have built close to 8,000 since East Coast Gear Supply was started, we will sell the exact same part that we install or at least recommend it. Those parts will be the best quality parts at the best price possible. To date we have installed 1 noisy F8.8 gear removed from stock, 1 GM8.5-456 gear burned up second gear same brand also burned up, 2nd brand installed no issue bad heat treat removed bad brand from stock notified manufacturer, 1 F9-350 gear noisy removed from stock attempted to source good could not installed used gear no issue, 1 C9.25-355 noisy removed from stock, So out of 8,000 some odd rearends we have had 5 or 6 issue with ring gear products, yet we continually get calls this is noisy this is broken. How are we as company to always assume that the product is bad though we install it daily and don't have issues. ( I am not saying this F9 gear was not inherently noisy, I am not saying it was set up wrong, I am just saying I am not the manufacturer and I have not had problems, we installed a 4.88 same brand for a customer a few months ago it was quiet and he drove back to VA on it with no issue)
7. A while back I purchased 6 ballasts for our fluorescent lights in the shop from lowes. I installed them and 2 of the 6 were bad out the box verified by installing the known good ones and the lights worked. Now did I take them back to lowes and say these are no good, here is my bill for the install. You need to replace the product with a better one and pay me the labor, or here is my electricians bill, I sourced the parts and he installed but they are faulty so you have to pay him. Or in this case my electrician bought these ballasts from you and he installed but they are bad, here is his bill and you need to send one of your employees over to install and they need to work, and i want the best brand no matter what I paid and what they cost.
8. What have we done to offer the best customer service we can, We reshipped free of charge the correct ratio gear, and also provided a new crush sleeve and pinion seal free, we offered to refund the gear, we offered to send any gear manufacturer gear they wanted but could not guarantee it would be quiet............ past this since this was not acceptable b/c we were not told what gear they wanted. I called Yukon and made them verify from records any gear set that they believed was actually quiet. So I ordered supposedly a US GEAR not a usa standard gear that is in a yukon box. I will then verify that this is actually the gear in the box before shipping. I paid $80 dollars more than the sale price of the original motive gear which i think the customer should pay but I will eat that to make sure everyone is happy. But should i then also have to pay to have one of my installers install it.
9.We can turn this into poll if in order for us to maintain our high level of customer satisfaction and if people think we are in the wrong, we will set the gear up and stand behind it free of charge. However if this continues to happen ECGS will not be around much longer b/c we will be paying for everyone's mistakes the suppliers we buy from and anyone installing our products, If it is not right then hey we will just pay all the costs involved and install it to make sure everything is good for free, all b/c we put it in a box. You want a guarantee bring your rear end here Ill warranty it parts and labor for 5 years on a any new parts we install, this is the best warranty in the country and the reason is I stand behind the products we sell and the service we provide.
Respectfully, Chase Perry
