rcalexander105
JV Wheeler
- Joined
- Nov 3, 2017
- Location
- High Point
Oftentimes folks share stories to rant but I want to take a few to do the opposite.
Cliff notes: if you're looking to a top-notch diesel shop in the Triad area, look no further than Pure Diesel in Kernersville.
I had heard about Pure Diesel from my BIL, @Jacob smith, a while ago as he knows the guys up there pretty good from Parks Chevy, but for whatever reason I got the impression they were a bro-dozer shop selling parts to flat bills and just putting hot tunes on trucks (admittedly, totally unwarranted on my part and I couldn't have been more wrong). I knew 6.0 PSDs were finicky so I wanted to take it somewhere that was well-versed in them. I ended up having some work done at another shop (which shall remain nameless) after talking w/ a few folks on here. They did some work for me and nothing appeared to be wrong, but I also got somewhat of a feeling they might cut corners where they thought they could (this was after talking w/ a few folks on here AND going to the shop personally and talking with the owner). This was about 9ish months ago after my stock radiator cracked at the top plastic piece (known failure point on these trucks). I was able to diagnose, bought the parts I wanted (Mishy radiator, coolant filter and a few other things) and had said shop install it all for me.
Nevertheless, fast forward to a few weeks ago after we got back from the Ranch and I pulled in the driveway and noticed coolant dripping. I initially thought the worst (head gaskets) and started looking around but didn't have the time or the proper tools to really delve in and diagnose (pressure test cooling system) more than just looking around. Then I got to thinking and thought maybe there was some negligence from prior shop so I decided I didn't want them working on my truck anymore.
By this time, I knew Derek (@D2320M) had some work done on his 24v Cummins at Pure Diesel and he spoke highly of them. In fact, he had some stuff done and then something else messed up and, if I recall correctly, they treated him right on the next go around (he and / or others can fill in the details on this). Derek basically told me to go and I wouldn't be disappointed.
Then, Phillip (@77GreenMachine) let me know that his buddy Curt (@Curtis_H) had some work done there as well and was very pleased. So, I decided I'd give them a call.
I called Adam, the owner, the following day which was a Monday, told him what was going on and he said they were about a week and a half out but feel free to bring it by and they will get on it asap. I rolled up the next morning and BOY WAS I WRONG about being a bro-dozer shop. There were PSDs, Cummins and Duramax's EVERYWHERE!! Cabs off, engines out...I mean, these guys were gettin' after it! There were even a decent amount of service trucks, flat beds, car haulers, etc. for fleet related stuff for guys making a living using their diesels. At this point, I was like "dang, these guys certainly look like they got it going on and know their stuff" and I felt super confident.
Fast forward to the following Monday, Adam called me at like 8:30a and said "hey man, your truck needs a water pump". Needless to say, I was relieved the cab wasn't coming off! I told him to do it to it and he called me back before noon and said it was ready to be picked up. I rolled back up about 4:45p and went in to pay. Before I did though, I noticed a Porsche Cayenne sitting outside of one of the bays. I walked up to the counter told him who I was and then asked "Adam gone for the day?" (as his desk is right there behind the counter). Duder was like "nah, did you see that Porsche outside? Adam's out there trying to diagnose it for a customer. It was just shipped up here from Florida for us to work on. We didn't even realize Porsche offered a diesel in those things". I was blown away at that point. These guys are now my go-to shop if I need work done on the tree fiddy going forward.
I know folks are often looking for good diesel shops in the area so figured I'd give these guys a shout out and share my experience. Adam can come off a little short over the phone, but I quickly came to realize it's because HE is the one running the shop, managing his techs and is CONSTANTLY on the phone with customers and getting ish done. He just ain't got time to waste dealing with BS which I can totally understand and respect.
Cliff notes: if you're looking to a top-notch diesel shop in the Triad area, look no further than Pure Diesel in Kernersville.
I had heard about Pure Diesel from my BIL, @Jacob smith, a while ago as he knows the guys up there pretty good from Parks Chevy, but for whatever reason I got the impression they were a bro-dozer shop selling parts to flat bills and just putting hot tunes on trucks (admittedly, totally unwarranted on my part and I couldn't have been more wrong). I knew 6.0 PSDs were finicky so I wanted to take it somewhere that was well-versed in them. I ended up having some work done at another shop (which shall remain nameless) after talking w/ a few folks on here. They did some work for me and nothing appeared to be wrong, but I also got somewhat of a feeling they might cut corners where they thought they could (this was after talking w/ a few folks on here AND going to the shop personally and talking with the owner). This was about 9ish months ago after my stock radiator cracked at the top plastic piece (known failure point on these trucks). I was able to diagnose, bought the parts I wanted (Mishy radiator, coolant filter and a few other things) and had said shop install it all for me.
Nevertheless, fast forward to a few weeks ago after we got back from the Ranch and I pulled in the driveway and noticed coolant dripping. I initially thought the worst (head gaskets) and started looking around but didn't have the time or the proper tools to really delve in and diagnose (pressure test cooling system) more than just looking around. Then I got to thinking and thought maybe there was some negligence from prior shop so I decided I didn't want them working on my truck anymore.
By this time, I knew Derek (@D2320M) had some work done on his 24v Cummins at Pure Diesel and he spoke highly of them. In fact, he had some stuff done and then something else messed up and, if I recall correctly, they treated him right on the next go around (he and / or others can fill in the details on this). Derek basically told me to go and I wouldn't be disappointed.
Then, Phillip (@77GreenMachine) let me know that his buddy Curt (@Curtis_H) had some work done there as well and was very pleased. So, I decided I'd give them a call.
I called Adam, the owner, the following day which was a Monday, told him what was going on and he said they were about a week and a half out but feel free to bring it by and they will get on it asap. I rolled up the next morning and BOY WAS I WRONG about being a bro-dozer shop. There were PSDs, Cummins and Duramax's EVERYWHERE!! Cabs off, engines out...I mean, these guys were gettin' after it! There were even a decent amount of service trucks, flat beds, car haulers, etc. for fleet related stuff for guys making a living using their diesels. At this point, I was like "dang, these guys certainly look like they got it going on and know their stuff" and I felt super confident.
Fast forward to the following Monday, Adam called me at like 8:30a and said "hey man, your truck needs a water pump". Needless to say, I was relieved the cab wasn't coming off! I told him to do it to it and he called me back before noon and said it was ready to be picked up. I rolled back up about 4:45p and went in to pay. Before I did though, I noticed a Porsche Cayenne sitting outside of one of the bays. I walked up to the counter told him who I was and then asked "Adam gone for the day?" (as his desk is right there behind the counter). Duder was like "nah, did you see that Porsche outside? Adam's out there trying to diagnose it for a customer. It was just shipped up here from Florida for us to work on. We didn't even realize Porsche offered a diesel in those things". I was blown away at that point. These guys are now my go-to shop if I need work done on the tree fiddy going forward.
I know folks are often looking for good diesel shops in the area so figured I'd give these guys a shout out and share my experience. Adam can come off a little short over the phone, but I quickly came to realize it's because HE is the one running the shop, managing his techs and is CONSTANTLY on the phone with customers and getting ish done. He just ain't got time to waste dealing with BS which I can totally understand and respect.
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