Cliff seems to be a hard man to get ahold of. If he fixed his customer service issues, I think he could be a much bigger player in the bender industry. He makes a great bender at a great price, but you can't give him your money! I pimped him to one guy, out of state, who bought one and loves it. Problem is, he wants some new dies and can't get Cliff on the phone or through email to order them!