@ManglerYJ or whoever else might be interested.Tonya just got this email from West Gate.
"Dear Westgate Smoky Mountain Owner,
We understand you have a lot of questions and concerns regarding the recent wildfire at our resort in Gatlinburg. We are working diligently to gather all of the facts and want to make sure that all information we provide you is accurate and verified. We are committed to keeping you as informed as we can throughout this process and continually providing new information as it becomes available.
As of today, construction crews have commenced redevelopment and clearing the damaged areas of our resort. We have over 1,000 team members in the Gatlinburg area, and a majority of them are working on resort clean up, assessing the damage and working toward getting the resort ready to be opened.
In order to address concerns or questions you may have, particularly as it relates to how to use your Ownership Week either at the resort once it re-opens, at another Westgate resort property or through Interval International, we have established a dedicated phone line to assist you.
A comprehensive FAQ has also been posted to our website
www.WGSmokyMountains.com and you can visit the site to find the answers to many of your questions.
Our Gatlinburg Response Team will be available by calling (800) 413-0923 Monday through Friday 9am – 5pm EST. If you call after those hours our Owner Services Team will be happy to assist you as well.
Our goal is to open a portion of the resort within the next 10 days with approximately 260 units that will be available for our Westgate Smoky Mountain owners. Once the date is finalized, we will open up availability for Westgate Smoky Mountain owners to begin re-booking their reservations for the remainder of 2016.
For 2017 reservations that have already been booked, we are actively reviewing how our current reservations match up against our available inventory in the buildings that remain on property. Our goal is to try and retain as many of the existing reservations as possible and then move on to accepting new reservations from our Westgate Smoky Mountain Owners. Except for a few dates throughout next year, we believe that we can accommodate a majority of the Westgate Smoky Mountain owner reservations that have already been booked although some unit type modifications may need to be made and we will reach out to you to discuss those individually.
We also want to let you know that we are addressing much of the feedback we have heard throughout the years and our newly constructed units will exceed the standard set by our older units, including better sound-proofing, sprinkler systems, and other enhancements.
Our owners who come back to the property will have access to many of the amenities that were undamaged, including our world-class indoor water park, a limited food and beverage outlet, fitness facility, our new marketplace/deli and others. As we clean up buildings and finalize inspections and any necessary reconstruction, we will bring more villas online immediately.
We want to thank you for your understanding and patience while we work diligently through this process. We intend to keep you continually advised on our progress either on our Facebook Page, through e-mail or by visiting our website.
You have our assurance that Westgate Smoky Mountain Resort & Spa will be back bigger and more beautiful than ever, and we look forward to serving you in the years to come.
Sincerely,
Westgate Resorts"