4 Wheel Parts Charlotte - Opinions are like...

Cory said:
So he asked for TSL SX and you quoted wrong part number?
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Sounds like he admitted to quoting the wrong item to me. But he also claims that the OP confirmed the quote was correct before any tires were actually ordered. He said/she said at this point, this thread is going nowhere fast.
 
Not taking sides here, but if I rattled off the part number for a 37x13x16.5 Bogger, who would know what it actually was??? Is it a load range C or D??? Which load range D??? Is it the manufacturer's PN or the vendor's PN??? Buyer beware, sure...but I don't think there are very many here that would catch a wrong PN for a tire being rattled off by a salesman confirming an order. Just saying.
 
UTfball68 said:
Not taking sides here, but if I rattled off the part number for a 37x13x16.5 Bogger, who would know what it actually was??? Is it a load range C or D??? Which load range D??? Is it the manufacturer's PN or the vendor's PN??? Buyer beware, sure...but I don't think there are very many here that would catch a wrong PN for a tire being rattled off by a salesman confirming an order. Just saying.
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I agree with you, except I am gonna have to side with the customer now that I have seen Ryan's response.

The customer asks for a specific item, and was clear about what he wanted...
Ryan is admitting he either misunderstood or got the wrong part number...
Yes, The customer confirmed the part number without double checking because he assumed Ryan knew what he was talking about, who hasn't made that mistake with a vendor?

I see this transaction kind of like buying mcdonalds drive up... Except the opposite.

If you go through mcdys drive thru, you know they are prone to screwing up, so your gonna check the food before you pull off.
If you go to 4 Wheel Parts, a respected parts supplier, you are more likely to have faith that they know what they are talking about and won't mess up your order.

Could it have been handled better by both sides? Certainly...

All three of these part numbers are for a 36x12.50x15 TSL... One is Bias, one is SX, one is a radial. Can you tell the difference?

Part Number: SSTS-205

Part Number: SSTSAM-26

Part Number: SSTSAM-73R
 
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I have used 4WP in Charlotte for supplying parts for many of my jeep builds and have had no issues at all with parts or customer service. Ryan and the guys have went above and beyond on many occasions to help me out and gave good advice when I had questions. With that said when I order parts I usually have the part numbers and description of what I am looking for and we look it up and compare prices. I don't expect 4WP to know every single part, application ect, that what the internet is for. Just as Cory listed all the part numbers for the tires it can be confusing on what someone actually wants. For all the time posting to this thread he could have done his own research and called with part numbers and this would have never happened, or at least been more specific on what he wanted.

Just my 2 cents, and no I don't give back change....lol
 
XJfreakHO said:
I agree with you, except I am gonna have to side with the customer now that I have seen Ryan's response.

The customer asks for a specific item, and was clear about what he wanted...
Ryan is admitting he either misunderstood or got the wrong part number...
Yes, The customer confirmed the part number without double checking because he assumed Ryan knew what he was talking about, who hasn't made that mistake with a vendor?

I see this transaction kind of like buying mcdonalds drive up... Except the opposite.

If you go through mcdys drive thru, you know they are prone to screwing up, so your gonna check the food before you pull off.
If you go to 4 Wheel Parts, a respected parts supplier, you are more likely to have faith that they know what they are talking about and won't mess up your order.

Could it have been handled better by both sides? Certainly...

All three of these part numbers are for a 36x12.50x15 TSL... One is Bias, one is SX, one is a radial. Can you tell the difference?

Part Number: SSTS-205

Part Number: SSTSAM-26

Part Number: SSTSAM-73R
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Exactly what I was getting at. And yeah...I can identify which is which...because I hopped on 4WP at the time of my last post to find out the exact same thing...haha.
 
That Ryan guy at 5wp is a prick. I'd be pissed if he screwed up my sense of entitlement too. I'm with ya dude all the way.

In all seriousness, did he try to make you pay for the wrong tires or refuse to refund any money that you had paid? Or, did he try to make it right by ordering the correct tires and eating the shipping? There's your sign. Happy wheeling and I hope you get the tires you want from somebody.
 
Late seeing this.
Sounds like a mistake was made. Ryan has admitted to fault, and offered to help ease the pain of the customer.
I look at it like this, with the amount of traffic that goes across the counters, and through the computers, it is inevitable that at some point, mistakes will be made. Just the Law of averages.
Ryan has not just always went above and beyond as a store manager in my experience. He has continually supported the wheeling community. He is also a wheeler. would I do business with him tomorrow if were needing/wanting something from 4WP, yes I would.
 
XJfreakHO said:
Never used 4WP in Charlotte... but this is why I refuse to give any business to Galloways.
Talked to Lester on the phone, he agreed to price match summit on a set of new tsls. We fine tuned the details and I agreed I would be there before the end of the day.
Upon arrival he blatantly denied our phone call ever happening, and went on to say he didn't even have the tires in stock, but he would love to sell me a different set.

Burn me bad once and I won't give you the chance to burn me again.
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I have to go into defense mode for Galloways... no particular details on a public forum, but this.....

First of all, stay away from Lester other than saying Hello or Goodbye. I learned this years ago. More recently, it appears that Lester's mind is failing and he should stay completely out of the business, but he refuses to do so. They can't just shoot him so they do the best they can considering the circumstances. The boys are honest, and they are good people... and I WILL defend that statement! I have dealt with them for years. When I had my small business running and was rebuilding transmissions & transfer cases they were one of my main sources of parts. Todd runs the tire department, Lynn runs the parts department and I believe Darryl is still the man over the service. Keep that in mind when you go there and I believe you will be satisfied with the service you receive.

I know this was a 4WP thread, but I had to say this. Sorry for changing the subject.
 
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XJfreakHO said:
I agree with you, except I am gonna have to side with the customer now that I have seen Ryan's response.

The customer asks for a specific item, and was clear about what he wanted...
Ryan is admitting he either misunderstood or got the wrong part number...
Yes, The customer confirmed the part number without double checking because he assumed Ryan knew what he was talking about, who hasn't made that mistake with a vendor?

I see this transaction kind of like buying mcdonalds drive up... Except the opposite.

If you go through mcdys drive thru, you know they are prone to screwing up, so your gonna check the food before you pull off.
If you go to 4 Wheel Parts, a respected parts supplier, you are more likely to have faith that they know what they are talking about and won't mess up your order.

Could it have been handled better by both sides? Certainly...

All three of these part numbers are for a 36x12.50x15 TSL... One is Bias, one is SX, one is a radial. Can you tell the difference?

Part Number: SSTS-205

Part Number: SSTSAM-26

Part Number: SSTSAM-73R
Click to expand...
Looks to me like, Someone that is getting ready to drop over a grand on tires would do there home work an understand the part #s. No wonder the guy said order them. Thinking man that's a good deal.
Ryan at 4wheel parts goes for out an beyond to make people happy. Ryan is a super good guy.
 
Crawler Nut said:
Looks to me like, Someone that is getting ready to drop over a grand on tires would do there home work an understand the part #s. No wonder the guy said order them. Thinking man that's a good deal.
Ryan at 4wheel parts goes for out an beyond to make people happy. Ryan is a super good guy.
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Who the hell checks part numbers on tires? I'm not going to go either way on this thread, but I definitely will say that I have never once checked the part number on a tire I was buying. I actually thought "tires have part numbers?" when I read this thread. :lol:

I buy my tires online almost exclusively, so that is why I have so much trust in buying tires I guess. I despise buying tires, so I just find the best price online and buy them, that way I know there can be no miscommunication and I can get it done with as painlessly as possible. :lol:
 
Crawler Nut said:
Looks to me like, Someone that is getting ready to drop over a grand on tires would do there home work an understand the part #s. No wonder the guy said order them. Thinking man that's a good deal.
Ryan at 4wheel parts goes for out an beyond to make people happy. Ryan is a super good guy.
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I cannot say I have never looked up part numbers for tires, but it is rare.
I should be able to call my guy and say "Hey I want some 37x13.50x15 Irok Bias, and he should know that means I don't want a Irok Radial.
The OP asked for TSL SX... Its Ryan's business to know the difference between the TSL SX, TSL Radial, and TSL Bias if he wants to sell them.

As I have said though, I have never dealt with Ryan and have nothing against him, just feel that he did screw up in this situation.
 
XJfreakHO said:
I cannot say I have never looked up part numbers for tires, but it is rare.
I should be able to call my guy and say "Hey I want some 37x13.50x15 Irok Bias, and he should know that means I don't want a Irok Radial.
The OP asked for TSL SX... Its Ryan's business to know the difference between the TSL SX, TSL Radial, and TSL Bias if he wants to sell them.

As I have said though, I have never dealt with Ryan and have nothing against him, just feel that he did screw up in this situation.
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As you said above. When I call my guy I tell him an he knows what to order. That's true Ryan is our guy an he knows the business's well. Problem is communication. I bet the op doesn't make the assumption again. You recon?
 
Crawler Nut said:
As you said above. When I call my guy I tell him an he knows what to order. That's true Ryan is our guy an he knows the business's well. Problem is communication. I bet the op doesn't make the assumption again. You recon?
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Where I come from, we call what your describing a contradiction. He clearly didn't know his business if he was told to order TSL SX and ordered a different tire.
Did he try to make the situation right? Yes. I certainly wouldn't have expected him to honor the wrong quote, even though it was clearly his fault after hearing both sides.

I recon the OP won't make the mistake of calling Ryan for tires again...

I'm not gonna keep posting about this though, I have heard a lot of good things about Ryan and I would do business with him, I would just be double careful when confirming my orders.
 
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I bet if anyone had been quoted a tire that was 50% higher than what they wanted, they would have double checked. Why not expect that person to double check when they are quoted a price that seems way too low?
 
strange1 said:
I bet if anyone had been quoted a tire that was 50% higher than what they wanted, they would have double checked. Why not expect that person to double check when they are quoted a price that seems way too low?
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I am not aware of the amount of price difference... but I am sure it isn't 50%... a 10-15% difference I would not doubt coming from a large retailer like 4WP that can adjust the price a lot more than most sometimes.
 
strange1 said:
I bet if anyone had been quoted a tire that was 50% higher than what they wanted, they would have double checked. Why not expect that person to double check when they are quoted a price that seems way too low?
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Exactly!!! Just like my post above said. He herd the cheap quote, didn't think about if it was the right tire. He just jumped on it. Lesson learned? Hope so. If it is to good to be true? It probably is. :rolleyes:
 
XJfreakHO said:
He clearly didn't know his business if he was told to order TSL SX and ordered a different tire.
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Come one, man. I like ya, but this is intellectually lazy.

He made a mistake. We all make them. It comes with being that pesky human thing.

He read 3x TSL SX....then when he priced them he missed the SX part.

Not to even mention, as much as I love this site. Asking an employee of a company the size of 4wp for a price through a PM on Nc4x4 isnt exactly in the proper channel.

Now if he had walked in to 4WP and walked out with one of their letterhead estimates...I'd damn sure expect them to honor them.
Heck if he even had an email from a 4wp email address Id probably expect him to honor them. A Pm on a 3rd part non affiliated website...cant be too upset.

I have to say though, if I acknowledged the screw up was mine Id do everything in my power to honor the price. Id probably stop short of losing my job over it, but thats about it.
 
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Never ordered tires from them but ordering parts from them is a nightmare. Couple years ago when I ordered lockers gears etc (before my knowledge of ECGS) I had to make several trips to return parts and reorder things. This year I made the mistake of calling them asking for control arm bushings. Had to make 3 calls before the order was made (only skyjacker dealer in the area that I'm aware of). Also asked the asst manager to look into some other "specialty" parts. Said I would get a call back wishing 24 hours. Well champ been waiting a month now. Parts got ordered threw 4 different local shops.

Oh and before I forget if you call while they are having a sale with credit card in hand ready to make a purchase, all you'll get from them is this, and I quote " hey man don't know if you are aware or not but we are having a huge sale and have tons of people here at the counter already. Give me your number or try back Monday when we aren't so busy." Uhhhh wait a second IF you are having a sale and I don't wanna drive an hour to get to your store just to wait in a long line to place an order why can't I order over the phone?

SUPPORT local shops!!!! Not these jack ass corporate shops that think their shit don't stink.
 
Brandon @ Rides of Conover has gotten my business since he opened, and he will continue to get my business when I need parts... and if I ever decide to buy a set of new tires he will probably get my business for those too.
 
This thread is pretty stupid. Mistakes are made everyday by everybody. 4WP is no exception, neither is the Op. There was no money lost from either side.

For fucks sake get on with life, people dwell on this crap do nothing but hurt themselves. Loosing valuable time that can be used having fun or maybe ordering the correct tire...
 
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