4-wheel parts stinks

GotWood

GotWood

Sayer of Fact
Joined
Jan 12, 2007
Location
Maiden, NC
I want to apologize to any independent shop that I may have went past to order from 4-wheel parts. I got what I deserve. Tech sucks and they will run your ass around. Parts don't even work like they are supposed to. The first order I made with them was for a locker that wasn't correct, then the new one they sent me didn't have all of the parts. Yea, you would think I learned, but no, I did it again. Just so you know, they will sell me more parts to correct the problem though!! JACKASS' http://nc4x4.com/forums/images/smilies/poop.jpg
:poop:
 
There ya go... all emotion, no facts.. That's sure to get your point across :flipoff2:
 
^^^ yep, yer going to have to back up with some details before you get any sympathy here.
 
Hmmm. I've spent around 10k with them in the last 4 or 5 years and they have went out of their way to fix any problems I've ever had. I will say there is only one guy at the Charlotte store I'll deal with;).
 
Must be a problem with you..... I have had good luck and when ever something was not 100% the way I wanted it they went and made it that way. UPS had problems with an order they sent me free stuff.... Warn left out a part out a a factory sealed box they got to me ASAP and gave me 10% off my next order....
So if you don't put all the info out there you are just blowing smoke.....
 
Kyle is a good shit.

I can tell you that you are more likely to get better service dealing with the local stores. when problems arise you at least have the ability to go down and strangle somebody. try that thru the phone.
 
also, for the most part, the manufacturers make alot of mistakes in their catalogs and packaging. sometimes in the aftermarket world stuff does not always fit just right or requires more parts to make it work. anybody who has ever built anything up can testify to that.

a D35 NON ABS locker will not work in an ABS equipped JEEP, just for instance;)
 
explanation: I called their sales dept and asked them about two different kits, one weld in and one bolt in. the weld in kit states it needs a longer drive shaft and stock pitman. the other kit doesn't state anything. I asked the sales rep if the kit need the drive shaft and pitman and he stated no. I called today and acted like joe customer and asked again, and again they state that the drop pitman and drive shaft are not needed. Clearly, they are needed. If they told me they didn't know that would be one thing. their only answer is to buy a drive shaft from them. I offered to send them the kit back for a refund, but they don't want to do that. I just bought the kit 3 weeks ago. Look at the ad on page 109 of your 4wd catalog you will see the MORE weld in kit and the 4wd bolt in kit. read the ads and ask yourself what you would think if the rep told you you don't need a longer drive shaft.
 
So you post mo BS with out any info.....
So does 4W parts make the Kit, I would call the maker if I wanted to know something not a 1 800 sales person.
So what kits for what truck, jeep, or car? What Year, What lift
Why would you have something 3 weeks and just now call and want you money back, did you on pack any of it? 100% in the box like it was shipped to you? Why should they refund you money if you did not do your homework and now you are in over your head.....
 
y would one shackle reverse kit require a longer driveshaft and the other not? regardless of what it stated, you probably should have researched what a shackle reverse does and how you probably didnt need it anyways. the sales people are lookin at the same catalog as you were so if it doesnt say it needs a new driveshaft then thats all they can tell u.
 
I pulled your invoice from your shackle reversal order and reviewed it. If you dont have any objections I would like to post a copy of it. I think it may clear up some of the confusion. IF you dont have any objections i will post up in the AM. also I can help you get your money back barring the part is in original packaging and not installed.
 
this is just another reason why I say shop at the local stores. we can offer the tech you are looking for.
 
you only got one store's opinion? 2 guys from one store? Some of those guy only know what they read in front of their face, which is the same thing you are looking at. Try a few local guys, or guys willing to call the manufacture for you (even though if you look at the web page of any company you will most likely run across a tech support number, that way you can hear first hand what they have to say, and follow up with what your local company has to say.)

after a couple hundred dollars of my money lost not doing the homework... I think the lesson has sunk in.

As far as parts not working... why blame them? does it say the manufacturer was 4WP? Yes 4WP should honor anything they can get credit for, but it is not their fault it does not work

Also... did you try and install it before trying to return it?
 
Everyone makes mistakes, 4-wheelin wouldnt be what it is with out 4-wheel parts. Kyle has bent over backwards plenty of times for numerous people and always admits if he has messed up.
 
I believe he called the 800 number and spoke with the catalog sales people. They most likely can only offer what is volunteered by the parts manufacturer. The aftermarket generally does not have the same sheer volume as say MOOG or BENDIX so production tolerances can vary greatly or all applications have not been thoroughly tested. Many times the stuff is R&D'd by a hobbiest and then manufactured by a large handfull of guys out of an old warehouse. Not all suppliers are mega huge.
 
Although anybody selling parts should know all they can about the product, is it the companies fault that a particular salesperson didn't research the product? No.

Should they refund your money?
As long as the part is in original packaging sure, if you have installed or opened it, no not at all.

Should you have researched the product before you spent your money, no matter who you decided to purchase it through.
Absolutely.

Although you may have gotten a little misinformation, the requrement of the additional parts with one kit should have tipped you off that you will most likely need them with the other. Both do the same thing, right? Think about things like this, and do some research before you make a purchase. And furthermore, you really shouldn't bash a company for the actions of a few. I've never been a big fan of 4WP myself, and have sympathized with the accounts of some troubles with them. But this one seems like you should be more pissed at yourself for not resarching why two nearly identical products would have different installation requirements.
 
DemonDave said:
Although anybody selling parts should know all they can about the product, is it the companies fault that a particular salesperson didn't research the product? No.
Click to expand...


Agreed but not expected.. think of the volume of customers that call them daily and the stock they have to memorize. I never heard about kyle till today, but I think what makes kyle stand out is he is planing on having this job (or a job like it) for a while, thus going out of his way to call the company and find out personally (whether it be you stuff, or his).

Even then when you rely on a middle man the information can get mixed up, or new Q's arrive you need answered. Still the best bet to call the manufacture first, then double up with the sales rep.
 
Sounds to me like you read/heard the story 3 times then head what you want 1x and ran with it....
 
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