My .02:
The issue isn't that the pump pressures have gone down, the nozzle on the gun could be and most likely is worn out. As the chemical passes through the brass nozzles, they simply wear out and affect the spray pattern and therefore the pressure at the nozzle. Its a consumable in the carwash world and unfortunately something a lot of owners overlook. Self serve units put out around 1000psi-1100psi on high pressure functions when paired with the correct nozzle. That has been pretty consistent for about 30 years. Overall the technology in the self serve market hasn't changed greatly when it comes to the pump stations. It has just become more reliable and better for the owner/operator.
Anyone who thinks a Self Serve isn't going to clean a vehicle well or do it harm is welcome to check out my dually and see what kind of condition the clearcoat and paint is in. It gets washed at one about every week.
As for the detail guy saying a touch free machine will strip wax and clearcoat...of course he would say that, he is the detail guy that wants your business. He would probably also say that the soft touch machines scratch cars. But the chemical guy for that touch free unit that wants his customer to have a successful business would say that yes the chemicals they use to clean a car with a machine like that are harsh in concentrated form, but at the proper dilution ratios and titration levels they are of no harm to a vehicle. If they were, he wouldn't be employed with a roster of successful clients in that market. Worried about a touch free machine? My daily gets run through about 3 a day on average. Sometimes more. Its finish is in better shape than it was 9 months ago.
Oh...and in the self serve model the owner is selling time. One that is set up properly will clean a car just fine, but it is supposed to take a little while to rinse off all that soap.