I think this whole thread (and my experience with Andy) just goes to prove that CRS is NOT your typical shop. Nothing pisses me off more than pulling into one of those chain "shops" to get brakes done, or an oil change or whatever and you are greeted by some dude in a dress shirt and tie, who up till the point you drove up was sitting in an air conditioned "cubicle" waiting for the phone to ring. Meanwhile, the grease monkey in the back that actually will be doing the work has no idea what you and Mr. Congeniality talked about up front.
Go to Andy's shop, and you'll see Andy working..... on EVERYTHING. His hands touch just about every project there. Is Andy too busy to pick up the phone? Sometimes, but other times, he will take time out to field your calls and give advice on this thing or that. Often times, it's those type of calls that do not produce hard cash revenue dollars, but has made Andy the resource he is. I've talked to a LOT of people all up and down the east coast who know of Andy and the work he does. Kinda hard to get anything done when people are calling him from out of state that he may or may not ever see.
Best way to get his attention, send him more business!!!!!