I'm a shadetree AC person so really don't know squat but a couple thoughts come to mind. Any chance the ductwork has a hole somewhere in the return thus sucking in hot humid air outside the insulated home capsule? I don't know what you have but I have been told the flexible duct tubing is notorious for disintigrating over time (not that much time either), especially the black plastic covered flex ductwork. Maybe irrelevent to this discussion but I was thinking if you are sucking in 'outside' air you are continually dehumidifying that rather than starting with the indoor air. I think an 18-20 degree differential isn't out of the ordinary to expect. I keep my T-stat at 79 and I am pulling 78-79 degree air at the return and putting out 59-60 at my register closest to my air handler (about 5 ft run is the closest). I get 65-68 degree at the furthest which has to be a good 25 feet across my attic which is hotter than hell in the summer. I just have the black crappy flex insulated ductwork. It does sound though like a freon level problem. Too much or too little are both bad situations (too much probably worse!) since you don't get the evaporation where/when you need it to get the heat exchange in the coil itself. Also, have you checked both the evaporator coil for being clean as well as the condensor (outside coil) so you have good air to coil heat exchanging going both ways?