kaiser715
Doing hard time
- Joined
- Jun 1, 2006
- Location
- 7, Pocket, NC
So, a couple of months ago, I need to order a couple of trailer axles. Just a couple of standard Dexter 7k axles.
In the past, I have gotten axles from Kaufman Trailer. Great prices, in stock, and you can just drive over and pick them up and save shipping and time. Called, talked to them. Find out they aren't doing Dexters anymore. Their 7k axles are Lipperts. No thanks.
Called redneck, they said upfront they couldn't get what I wanted. (?) Don't know if the girl just couldn't understand English or what. 7k is not an oddball axle. (Is it?) Suggested I could do the 8k's for about three times the money.
Called southwest wheel. (I've dealt with them years and years ago with good experience, after reading some recent reviews I'm not sure I would have this time). They had what I wanted could ship within 2 days. (Parts only, unassembed.) Great. Placed order. Waited a couple of weeks, called back. Sales rep checked with shipping, said there was a mix-up, and guaranteed my order was being prepped at that moment and would ship that day. Called back the next day to get a tracking number. Guy I needed to talk to was at lunch, but I was assured axles had shipped. Got busy, didn't have time to mess with it for 2 more weeks. Axles never arrived. Called again. Sales rep said everything was in stock, and did I want to try again, or get a refund. I said just give me a refund, I can't waste any more time on them. Within 5 minutes I got an emailed receipt showing a full refund. A week later, credit had not shown up on my credit card. Called in, they said they'll do ASAP, but said it would take 48 hours to show up. 2 days, then 3 days later, it still hadn't come thru. Today, I was going to call the CC company and contest the charge, and finally, the credit came thru overnight. Anyway, lost 5 weeks total over something that was supposedly in stock all along.
A week ago, I ordered the axles from etrailer. Website showed in stock, with delivery on July 1st. Again, parts only, unassembled. Called and confirmed that information. Placed order online. The next day, checked order status. Showed an estimated shipping date of July 1. Fine. Checked today on the status. Now shows expected shipping date of July 18. Once again, these items are "in stock" at etrailer.
I'm about ready to drive to Thomasville and get the Lippert.
In the past, I have gotten axles from Kaufman Trailer. Great prices, in stock, and you can just drive over and pick them up and save shipping and time. Called, talked to them. Find out they aren't doing Dexters anymore. Their 7k axles are Lipperts. No thanks.
Called redneck, they said upfront they couldn't get what I wanted. (?) Don't know if the girl just couldn't understand English or what. 7k is not an oddball axle. (Is it?) Suggested I could do the 8k's for about three times the money.
Called southwest wheel. (I've dealt with them years and years ago with good experience, after reading some recent reviews I'm not sure I would have this time). They had what I wanted could ship within 2 days. (Parts only, unassembed.) Great. Placed order. Waited a couple of weeks, called back. Sales rep checked with shipping, said there was a mix-up, and guaranteed my order was being prepped at that moment and would ship that day. Called back the next day to get a tracking number. Guy I needed to talk to was at lunch, but I was assured axles had shipped. Got busy, didn't have time to mess with it for 2 more weeks. Axles never arrived. Called again. Sales rep said everything was in stock, and did I want to try again, or get a refund. I said just give me a refund, I can't waste any more time on them. Within 5 minutes I got an emailed receipt showing a full refund. A week later, credit had not shown up on my credit card. Called in, they said they'll do ASAP, but said it would take 48 hours to show up. 2 days, then 3 days later, it still hadn't come thru. Today, I was going to call the CC company and contest the charge, and finally, the credit came thru overnight. Anyway, lost 5 weeks total over something that was supposedly in stock all along.
A week ago, I ordered the axles from etrailer. Website showed in stock, with delivery on July 1st. Again, parts only, unassembled. Called and confirmed that information. Placed order online. The next day, checked order status. Showed an estimated shipping date of July 1. Fine. Checked today on the status. Now shows expected shipping date of July 18. Once again, these items are "in stock" at etrailer.
I'm about ready to drive to Thomasville and get the Lippert.
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