rodney eppes
Well-Known Member
- Joined
- Feb 3, 2010
- Location
- Mt.Holly NC 28120
I've had some Good service, especially when you get someone you can understand their accent! But most are just a pain in the butt!
Sometime back I was told a deal to get better service from AT&T . [Can't disclose] So, Once you get past the Damned Menu system, & Hold time, I've had pleasant dealings. Well my phone's GPS, has lost it's signal. It's a Sorry phone anyway, but I'm kind of stuck with it. I Do have the insurance plan. Getting home yesterday at 6:30, I called AT&T. After a 25 minute wait, I got the Business agent. {My phone is listed as business]. I explained my woes, & asked about a different replacement. He says I need to speak with the Protection Plan guy, for Options, & transfers me. Waiting on Him, was about 12 minutes. Again, I explain my woes, & asked about my options, Other than getting a Same replacement? "O, well you need to speak to the Business agent, for your options". Well, He transferred Me to you! So sorry, I'll transfer you, & stay on the line, so we can sort this out. Another 12 minute wait, & a Lady comes on line. I repeat my Woes, for the Third time & explain being transferred around! She gets my info & plan pulled up. "O, I see this is a Business account". Yes it Is! I'm sorry, I'm Residential, & can't work Business; I'll transfer you. [I'm Really Hot, by now!] Transfer is made & robo states my hold time of app. 10 minutes. More of the same music & commercials, I've heard over & over for the past 49 minutes. I Notice, the Protection Plan guy, is No longer on the line with me. Clock is ticking! 20 minutes & the music stops & I hear a half ring, to the Business dept. YEP, & Then the line Dis-connects! Yes, I Cussed!
Today, I get home at 5:00pm. Try again. Menu, push buttons & confirm this & that. You hold time is 6 minutes. YEA! So, 12 minutes later the line switches, with that half ring,,,,,,, then all I hear is static. I answer Loudly a couple times & wait 5 minutes. Damn-it! Hang up & do it all over! Twice more & get the same thing. Fourth time, I request the residential mobile dept. 10 minute hold time, & I get some Dumbass! For another 10 minutes, I Try, to get Him to understand, that the Business Lines are Out of Order, & Can he Check them & transfer me??? Duh, what Vern? God! So finally he transfers me, with out checking the lines or staying on line with me. So, certainly, I get the Same damn Static. [Is this to long?] Now, I go On-line & try to find a Chat line, which I did. I type in about the Out of Order, & it says my message is too long, please shorten it, or reword my request. I Did, that Three times. Then I get, sorry I don't understand your statement, there is no Live agent here at this time. Please try later.
I Guess, tomorrow, I'll go to a AT&T Owned store & take whatever They will give me. Looks like even AT&T, can Crash! But, do they even Know it?
Sometime back I was told a deal to get better service from AT&T . [Can't disclose] So, Once you get past the Damned Menu system, & Hold time, I've had pleasant dealings. Well my phone's GPS, has lost it's signal. It's a Sorry phone anyway, but I'm kind of stuck with it. I Do have the insurance plan. Getting home yesterday at 6:30, I called AT&T. After a 25 minute wait, I got the Business agent. {My phone is listed as business]. I explained my woes, & asked about a different replacement. He says I need to speak with the Protection Plan guy, for Options, & transfers me. Waiting on Him, was about 12 minutes. Again, I explain my woes, & asked about my options, Other than getting a Same replacement? "O, well you need to speak to the Business agent, for your options". Well, He transferred Me to you! So sorry, I'll transfer you, & stay on the line, so we can sort this out. Another 12 minute wait, & a Lady comes on line. I repeat my Woes, for the Third time & explain being transferred around! She gets my info & plan pulled up. "O, I see this is a Business account". Yes it Is! I'm sorry, I'm Residential, & can't work Business; I'll transfer you. [I'm Really Hot, by now!] Transfer is made & robo states my hold time of app. 10 minutes. More of the same music & commercials, I've heard over & over for the past 49 minutes. I Notice, the Protection Plan guy, is No longer on the line with me. Clock is ticking! 20 minutes & the music stops & I hear a half ring, to the Business dept. YEP, & Then the line Dis-connects! Yes, I Cussed!
Today, I get home at 5:00pm. Try again. Menu, push buttons & confirm this & that. You hold time is 6 minutes. YEA! So, 12 minutes later the line switches, with that half ring,,,,,,, then all I hear is static. I answer Loudly a couple times & wait 5 minutes. Damn-it! Hang up & do it all over! Twice more & get the same thing. Fourth time, I request the residential mobile dept. 10 minute hold time, & I get some Dumbass! For another 10 minutes, I Try, to get Him to understand, that the Business Lines are Out of Order, & Can he Check them & transfer me??? Duh, what Vern? God! So finally he transfers me, with out checking the lines or staying on line with me. So, certainly, I get the Same damn Static. [Is this to long?] Now, I go On-line & try to find a Chat line, which I did. I type in about the Out of Order, & it says my message is too long, please shorten it, or reword my request. I Did, that Three times. Then I get, sorry I don't understand your statement, there is no Live agent here at this time. Please try later.
I Guess, tomorrow, I'll go to a AT&T Owned store & take whatever They will give me. Looks like even AT&T, can Crash! But, do they even Know it?