I am absolutely amazed people like that stay in business. I spend all day jumping through hoops and bending over backwards to make customers happy. Maybe it's one of those abusive relationship things. You always wonder why the girl stays with the guy who treats her like crap.
Something to think about when you are buying parts. I highly recommend supporting your local 4x4 vendors. Whether it's me or one of the other fine vendors that participate on this board, support the local guys who are willing to go out of their way to make sure you get exactly what you want. It may not be at the lowest conceivable price on the face of the earth, but in the long it WILL be worth your while.