Problems with Chrysler and Ram - Warranty Issue - Fan Shroud Radiator Failure

I would probably start talking to a lawyer about enforcing the lemon law. If it has caused this much trouble already AND having to deal with shitty dealers, I would want away from the truck and Ram altogether.
 
Oliver's said:
Trust me, I totally agree that their find is total horse sh!t. The even more amazing thing is, how did this "debris" make it through the fan into the radiator, cutting a 4" radiused gash in the motor side of the radiator, yet didn't destroy the fan or for that matter harm it in any way?

I've been told by many folks via PM and Phone to get an attorney. My question is, now that I have involved the insurance company, if the insurance company pays the claim, (Don't know yet) do I still put the time and effort into hiring a lawyer? If so, how will that work? Will I have to pay the insurance company back for what they've paid out?

Right now, I'm in a rental truck, costing me 40 bucks a day plus mileage. I would surely like to be reimbursed for this expense. The insurance company is not going to cover the rental. So this in itself may be worth contacting a lawyer over.

Thanks for the replys guys!
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I would talk to a lawyer strictly because it sounds like a good lemon law candidate.
 
Blkvoodoo said:
If it were road debris, how were the charge air cooler, trans cooler and radiator not damaged from the bottom or front side, but damage is only inside the fan area of the radiator fan shroud and Engine side of the radiator ?

Think this thru carefully and use logic. They don't want to pay, and will make it your fault until you can beat them to prove it.

I HATED warranty work and the way the dealer/manufacturer treated the customer and the tech ( who is also caught in the middle of this, he'd rather it be customer pay cuz it'll be worth his time them, a warranty repair won't pay him shit, and I'd probably expect that sort of work in exchange as a result )

You can pretty much bet they've seen your problem before, but haven't had anyone savy enough to prove the problem exists so that they just have to eat it. Be THAT GUY !
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Thanks for opening my eyes to that possibility, never entered my mind that I could be being cock blocked by a mechanic. It makes perfect sense, clearly the rep never even bothered to come look at it first hand, he, just like the ram cc people are only going by what they have been told by a lazy/unmotivated wrench.

I guess the million dollar question is, what makes them give in and change their minds. They have already told me they couldn't produce the "road debris" and they don't have a clue how this could have happened. All they keep saying is an outside force caused this, Such as road debris, that there is no possible way the fan could come into contact with the radiator.

If anyone can recommend a good lawyer, willing to take this own please send me their contact info.

Thanks again guys!
 
fordwheelinman said:
Happens more than anyone wants to admit, dealers are douches, sometimes customers are. This sounds a lot like a dealership service department blowing smoke to get out of it.
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Fixed
 
Blkvoodoo said:
Fixed
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6 or 7 years ago I'd have got really uptight and butt hurt over that. Now, a little older, little wiser, I've learned that I do my job the best I can and if people judge my level of competency, integrity, intelligence, and wrenching skill based on other douche dealer experiences, then it's their loss not mine.
 
1TONZR2 said:
What did they say about the Star Case?
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They acknowledged it, but said it didn't have anything to do with the damaged caused. Just more BS and responsibility dodging.
 
You could always just get drunk.....I'm buying
 
Well, insurance is going to pay for it under Comp., they are having a 3rd party come in to estimate the cost of the repair before they pay though.

2 weeks today in a rental, this bill is gonna sting!
 
Oliver's said:
Well, insurance is going to pay for it under Comp., they are having a 3rd party come in to estimate the cost of the repair before they pay though.

2 weeks today in a rental, this bill is gonna sting!
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Do you by chance have rental as a rider on your insurance coverage? Most people don't (not common by default), if you did they might cover that cost too.
 
It's too late to add it now... but the rental rider is stupid cheap. Like $8 or something.
 
It's not offered, at least on my policy, due to it being in the business name, therefore registered as commercial.
 
Dave I got a truck or two at the shop u can ride till yours gets fixed....no charge
 
20 year dealership tech here (no longer one), Chrysler is simply going by what the dealership is saying. It's their call. Make enough noise and Chrysler will change their mind.
 
if your insurance is gonna pay, then maybe there was some road debris damage, or something beyond just the truck itself falling apart. Car insurance companies don't want to pay ever, either. So if there was ANY way they could put it back onto the dealership/Chrysler, they would. What was the adjusters finding? The manufacturers usually work with upset customers, so it sounds like a dealership/management issue/miscommunication. Just wondering.
 
Any time large companys start screwing me I file a complaint with the attorney general's office. They are on our side. Results aren't always quick but I've yet to file a legitimate complant that they didn't make right.
 
benXJ said:
if your insurance is gonna pay, then maybe there was some road debris damage, or something beyond just the truck itself falling apart. Car insurance companies don't want to pay ever, either. So if there was ANY way they could put it back onto the dealership/Chrysler, they would. What was the adjusters finding? The manufacturers usually work with upset customers, so it sounds like a dealership/management issue/miscommunication. Just wondering.
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The adjuster found zero road debris or any evidence of any outside influence. The adjuster off the record said something "shady" was going on. That there were some circumstances that could not be explained logically. As a long time customer, they choose to help me out. As said insurance it treating this a comp claim, just like broken windshield or a deer strike.

I agree though with the miscommunication part, or lack of communication on the dealerships part. I've spoken to everyone at Chrysler who will talk to me (some multiple times) and it all comes back down to the Regional rep, he has the final say. Trust me when I say they know they have an "Upset" customer.
 
I like the NC attorney general idea. I'd also be sure that dickhead regional rep was well aware you were not done pursuing this either. Not about reimbursement now, it's about poor business practices in not honoring a warranty. This shouldn't end with your insurance eating this. Somehow, that is also going to cost you anyway with increased rates. Probably not like a fault claim for collision but somehow you're going to get fuct. I'd also plaster this all over the cumminsforum and the TDR forums. I'd put said dickhead rep's name and number out there too so folks are aware of the poor customer service.
 
Just because of the runaround, I'd probably still talk to a lawyer about the lemon law. Make Chrysler buy it back and pay the rental. They would probably settle out of court since the legal fees would be more than the cost of the truck.
 
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