Exactly my point...so I'm not sure where the folks saying 'he's trying to make it right' or 'just bring it back' are coming from. I don't think anyone in their right mind would willingly bring back a rig after it was released once already in sub-par fashion. I know any time I've 'just brought something back', the situation didn't really get any better and I still regretted it...and I'd bet 9 out of 10 times the sentiment is the same across the board. I understand custom 'this or that' takes time and usually doesn't follow a strict schedule, but in my experience, that's presented up front. If someone tells me they can do a job 100% complete, up front, that's what I'm going to hold them to. As a customer, I don't really care what your shop schedule is like, what happened in your personal life, etc. etc., if you say you can do it, then do it. If they can't or return a sub-par result, I'm going to be pissed, send my business elsewhere and let folks know about my experience.
I understand the e-bashing is fun and the buddy system requires you to align yourself with the familiar side, but bs aside and add a little logic, and I bet most of us would react the same way.