Lowes for the simple fact that HD quit giving military discounts.
Not true. HD policy is to give 10% discount to all active and reserve, and disabled vets, and on holidays any vet regardless of retirement etc.
I know for a fact our local store does.
HD plumbing department is a cluster F compared to Lowes .
Ours is the opposite. I can find anything plumbing at HD but not Lowes.
It's funny cause me and my business partner were talking about this a little bit ago (while walking around a Lowes looking for help). When I go to HD everybody there is anxiously waiting to help me, when at lowes I feel that I am interrupting 2 associates conversations to get help.
Ditto here. The people at our local I've noticed most of the employees have been there for several years too, and they are pleasant and helpful. Always asked if I need help, and they walk me to the place unless they are clearly in the middle of something and I stopped them. Actually a guy told me once their policy was that they were in fact supposed to walk you to find what you need and NOT just point you away.
There was a time when I was in there multiple times a week for probably 6 months straight, many employees got to recognizing me. In fact when Delaney was an infant we had a lot of issues w/ her growth and needing special formula, one of the employees talked to us a lot and somehow the issue of her growth issues came up. Turns out her son had had a similar issue. Next week I was in there she handed me a bag full of a special formula cans she had leftover and had brought in and set aside just for us. We're talking probably $50 worth. After 5 years she's still there and we chat whenever I'm there.
That may have nothing to do with the company per se but it means something.
When I was growing up Lowes was the local hardware store that all the guys went to and knew everybody, they were technically savvy and helpful, you could get everything for a project done there, all the cutting etc. Maybe something has just changed about their corporate culture, I dunno. The one here (different store ,different state, 25 years...) the guys act like you're peanuts to them.
Meanwhile I go to HD and get a 4x8 sheet of plywood and have it cut into like 16 different size pieces and the guy is happy to help, and specifically writes on a piece of paper "no charge for extra cuts."
I really wish HD had a 5% off store credit card like Lowes.